We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

 Here are some reasons your delivery might be late:

  • Your order was shipped during our sales and promotions season.
  • You ordered multiple products. In exceptional circumstances, your order may arrive in different packages and on different dates.
  • Your order was placed during a local public holiday.
  • There were unpredictable circumstances beyond our control (such as the outbreak of Covid-19)

You will receive an email notifying about tracking information via email address you used to place your order or you can check your tracking status here