Delivery & Shipping Fees
Which shipping options are available and when can I receive my order?
In light of the current COVID-19 situation, please expect an additional 5-12 days delay on top of the delivery timeframes below. More information available here:
| Country | Shipping fees (USD)/ 0.5kg |
Estimate Delivery time |
| Cambodia, Hongkong, India, Indonesia, Macau, Malaysia, Myanmar, Philippine, Singapore, Taiwan, Thailand, Guangdong & Guangxi (China) | 20 | 5-7 days |
| Japan, South Korea, Laos | 25 | 5-7 days |
| Australia, Bangladesh, Brunei, New Zealand, Pakistan, Sri Lanka | 27 | 5-7 days |
| China | 25 | 5-7 days |
| Croatia, Cyprus, Mexico, United Kingdom (UK), United State of America (USA) | 30 | 5-7 days |
| Cayman Islands, Canada, Denmark, Egypt, France, Georgia, Ireland, Luxembourg, Mauritius, Monaco | 35 | 5-7 days |
| Kuwait, Israel, Qatar, Saudi Arabia, United Arab Emirates (UAE) | 38 | 5-7 days |
| Albania, Austria, Belarus, Belgium, Brazil, Bulgaria, Czech Republic, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia, Netherland, Norway, Poland, Portugal, Romania, Russia, Spain, Switzerland, Turkey, Ukraine | 42 | 5-7 days |
| Algeria, Armenia, Bosnia - Herzegovina, Cook Islands, East Timor, Ethiopia, Guam, Morocco, Slovakia (Slovak Republic), Slovenia, Sweden | 47 | 5-7 days |
| Angola, Barbados, Belize, Bermuda, British Virgin Islands, Chile, Colombia, Costa Rica, Ecuador, Ghana, Guatemala, Jamaica, Nigeria, Panama, Paraguay, Peru, Uruguay, Venezuela | 41 | 5-7 days |
| Argentina, Cote D’Ivoire (Ivory Coast), Libya, Senegal, South Africa | 50 | 5-7 days |
| Cameroon, Mozambique | 52 | 5-7 days |
Taxes & Duties
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed. All deliveries come with a tracking number.
How can I track my order status?
If you need to change your shipping information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.
In case the order has been shipped out, you need to contact directly the shipping carrier to change the shipping address.
If the address you provided is missing information or the wrong address, after the order is processed and sent, you are responsible for resending fees or lost order.
Will I be charged taxes and import duty for my parcel?
Duty Delivered Unpaid
Shipping fees paid during checkout do not include taxes and import duties. Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.
Where can I find information on taxes and import duties?
In order to avoid unplanned costs, you can check and estimate custom taxes and import duties in your country here
The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up-to-date information, it is much better to check with your local customs office before placing an order.
Some tips for orders to China, Taiwan & the Philippines
- Orders to China above USD180 might incur taxes and/or duties.
- Orders to Taiwan above USD65 might incur taxes and/or duties.
- Orders to the Philippines above USD120 might incur taxes and/or duties.
We recommend splitting up large orders into multiple smaller orders below this threshold to avoid taxes and duties.
How can I track my order status?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online.
There may be some delay between the status of an order being updated on the website, however, the carrier usually updates their information within 1-2 business days.
Why is my order late?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
- Your order was shipped during our sales and promotions season.
- You ordered multiple products. In exceptional circumstances, your order may arrive in different packages and on different dates.
- Your order was placed during a local public holiday.
- There were unpredictable circumstances beyond our control (such as the outbreak of Covid-19)
What happens if I missed my delivery?
After 3 delivery attempts, or if it has exceeded 21 days from dispatch date, whichever is earlier, your parcel will be returned to us in Vietnam.
Please take note that we do not take any responsibility in case your order is returned to sender due to any reasons (for instance, insufficient shipping address, inaccessible receiver…)
However, we would be more than happy to redeliver your order and you will need to cover any return fees and/or additional redelivery fees for returned order.