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Why is my order late?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
- Your order was shipped during our sales and promotions season.
- You ordered multiple products. In exceptional circumstances, your order may arrive in different packages and on different dates.
- Your order was placed during a local public holiday.
- There were unpredictable circumstances beyond our control (such as the outbreak of Covid-19)
How can I check the tracking status of my order ?
You will receive an email notifying about tracking information via email address you used to place your order or you can check your tracking status here
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