注文の処理時間は、最も処理時間の長いアイテムによって決まります。そのため、アイテムごとに特定の処理時間があり、各商品ページでその詳細を掲載しています。商品名と説明の下、右側でご確認いただけます。情報をご確認のうえ、特定のイベントに間に合うよう買い物の計画を立ててください。ご希望があれば、配送を分けることもお手伝いいたします（追加料金が発生する場合があります）。

*処理時間には配送時間は含まれていませんのでご注意ください。*

ご注文は、ベトナムの祝日を除き、月曜日から金曜日の午前9時から午後6時（GMT+7）の間に発送いたします。

ご注文の送料は、商品の仕様によって異なります。選択された商品のサイズ、重量、お届け先によって、注文ごとに異なります。重量や大きさのあるアイテムは、遠方への送料が高くなる傾向があります。お客様のご注文を最終的なお届け先へ正確な料金でお届けできるよう、送料は個別に計算しています。

多くの地域で速達配送をご利用いただけます。チェックアウトページでは、ご注文とお届け先に対応可能なすべての配送オプションが表示されます。

*週末にいただいたご注文は、次の月曜日の営業時間内（午前9時から午後6時 GMT+7）に処理いたします。*

一般的に、お荷物の到着までに3～7営業日かかります。配送先の地域によって時間は異なる場合があります。最寄りの郵便局でお荷物を受け取っていただけるほか、配達前に配送業者からご連絡することもあります。

*配送時間には注文処理時間は含まれません*

商品を発送すると、追跡番号と荷物を追跡するためのリンクが記載されたメールが届きます。見当たらない場合や見つけられない場合は、support@meanblvd.comまでご連絡いただくか、こちらからすぐに注文を追跡できます。

*追跡番号を受け取った時点では、追跡情報がまだ表示されない場合があります。ただし、通常は1～3営業日以内に配送業者が情報を更新します。*

Delivery claims

In case you're facing an issue of non-delivery or the tracking details indicate that your parcel has been delivered by the shipping company, but you haven't received it; you must contact us within 7 business days to file a claim. We will assist you in working with the carrier to complete the claims process

*Please note that Claims can take up to 30 days to complete (depending on the shipping carrier used). MEAN BLVD does not take responsibility or accept packages reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as delivered.*

If the courier cannot deliver your parcel within 3 attempts or 21 days from the initial date of arrival, whichever comes first, they will return it to us in Vietnam.

Please take note that we do not take any responsibility in case your order is returned to the sender due to any reasons (for instance, insufficient shipping address, inaccessible receiver…) However, we would be more than happy to redeliver your order and you will need to cover any return fees and/or additional redelivery fees for returned-to-sender order.

Returned or rejected packages will be restocked and processed according to our Refund policy (kindly refer to our Refund Policy here) We are not responsible for lost, misplaced, or wrongly delivered shipments because of incorrect address information provided during purchase.

Import Duties & Customs

The shipping fee that you had paid for; during checkout DOES NOT NOT INCLUDE taxes and import duties. Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations. If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed. If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

Some tips for orders to China, Taiwan & the Philippines

• Orders to China above USD180 might incur taxes and/or duties.
• Orders to Taiwan above USD65 might incur taxes and/or duties.
• Orders to the Philippines above USD120 might incur taxes and/or duties.

*We recommend splitting up large orders into multiple orders/shipments below this threshold to avoid taxes and duties.*

Transit Hub

By sending your return with any carrier of your choice, your returning parcel will be directed to our Transit Hub and will be shipped to our Fulfillment Center by the following 10-15 business days.

Fulfillment Center

Only scheduled returns will be shipped directly to our Fulfillment Center (the location where your original order is handled) by our selected carrier.

Return Instruction

1. Sign-in into your account and under “Order History”, select the order number containing the item(s) you would like to return by clicking “View Order”.
2. Click on the “Request order return” button and choose the reason for return. If you would like to exchange any item, please make a return, and place a new order or purchase.
3. Choose item(s) that you would like to return and state your reason for return. Add a comment / images if you would need to specify your request.
4. Select a resolution for your return, please make sure that it is eligible and in accordance with our return policy.
5. Select the available shipping method.
6. Review and Submit your Return Request
7. Pack the item(s) you wish to return/exchange in its original packaging.
8. Follow our Return Instruction and send your Returning Item(s) to our designated address in
9. Please provide us with the tracking number within the next 3 days to ensure your return. It will aid our staff in following your package more closely. Otherwise, your request might be held OR canceled.
10. Once we receive the Returned Item(s) at our Fulfillment Center, our quality assurance team will inspect the Returned Item(s) and confirm that it fits our Return Policy.
11. If your return is eligible in accordance with our Return Policy, we will proceed with your Refund