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We get it, sometimes something just does not work for you and you want your money back. As long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules about fair use. None of these rules affect your statutory rights.
- If you return an item requesting a refund within 28 days of the item being delivered to you, we will give you a refund (exclude shipping fee since it has already been delivered by the shipping carrier) by way of Store Credit or Loyalty Points.
- If your item(s) reach within 28 – 45 days, we will offer 2 options: 50% refund to Store Credit/Loyalty Points or resend the item back to you, the re-shipping fee will be paid by you.
- Any items received or returned to us after these 45 days period will not be refunded and will be returned to you, you are responsible for the cost of return shipping.
Original Condition
Hygiene and our customers’ safety are super important, so certain items can’t be returned for refunds including:
- Items without original tags attached.
- Face + Body products if opened, used or protective seal is not intact.
- Underwear if the hygiene seal is not intact or any labels have been broken.
- Swimwear if the hygiene seal is not intact or any labels have been broken.
- Pierced jewelry if the seal has been tampered with or is broken.
None of this affects your statutory rights.
Of course, it is fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn, washed or in an unsuitable condition, we will not be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
Responsibility
Returned items are your responsibility until they reach us, so make sure they are packed up properly and cannot get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We are not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
Fair use
If we notice an unusual pattern of returns activity that doesn't sit right: e.g., we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads - way, waaay more than even the most loyal MEAN BLVD customer would order, or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we have made a mistake, please get in touch with Customer Care and we will be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact Customer Care. They will give you a returns label although you will be responsible for the cost of returning the goods to us.
Please note, we reserve the right to take legal action against you if the items you return do not match what you ordered.HOW CAN I RETURN MY ITEM(S)?
As soon as you have decided you would like to exchange or return, let us know. You have 28 days from the date you received your order to follow the below steps:
- Sign into your account and under My Orders, select the order number containing the item(s) you would like to return.
- Click on the “Create Exchange/Return” button and choose the reason for return. If you would like to exchange any item, please make a return, and place a new order or purchase.
- Check the box to agree with our Return Policy. We will then send you an email with your return instructions.
- Sign the returns proforma invoice included in the box with your order.
- Pack the item(s) you wish to return/exchange in a packaging.
- Return your order to our warehouse mentioned in the return instruction using any trackable postal service; you will need to cover the postage costs yourself.
- Please provide us the tracking number from the local post office or couriers and make note of this number for your records so you may track the status of your return.
- Once received the return package in our warehouse, our quality assurance team will inspect the returned item(s) and confirm that it fits our return policy or not (check for conditions for returning my product below).
- If your return is eligible under our “Conditions for returning” policy, we will send your refund to Store Credit or Loyalty Points.
Delivery costs will be refunded in the following circumstances:
- If you return a faulty item.
- If we cancel your order due to stock availability.
- Order canceled by us due to other reasons.
For security reasons we are unable to accept hand carried returns to our distribution Centre.
If you need any other assistance, please contact us at support@meanblvd.com
CONDITIONS FOR RETURNING.
If you would like to return an item, you must notify Mean BLVD at support@meanblvd.com as soon as you decide to return it. You will then have 28 days from the shipping confirmation date to return your item to the address in the guideline email.
All returned merchandise must meet the below requirements to be accepted for a full or partial refund (depend on each case):
- All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered, or damaged will not be accepted.
- Returns on items with a return tag attached will only be honored if the label has not been removed.
- Made-to-Order or personalized items are final sale and cannot be returned.
- Accessories must have all parts of the original packaging. Accessories must remain vacuum - sealed if it comes in sealed packaging.
All orders using a gift card, promotion codes, seasonal or sale items also cannot be returned or exchanged.
WHEN WILL I GET MY REFUND?
Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy.
Once the return has been approved, your refund will be issued to Store Credit or Loyalty Points which is equivalent to the purchase price of each returned item. Any delivery fees incurred for your order will not be refunded.
We only refund to the original payment method in the following circumstances:
- Damage items received.
- If we cancel your order due to stock availability.
Order canceled by us due to other reasons.
CAN I EXCHANGE AN ITEM?
There is no cost to exchange your purchase. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.
CAN I CHANGE MY ITEM (SIZE, COLOR, OTHER PRODUCTS) AFTER PLACING AN ORDER?
In case your order is under the fulfillment process, please contact us via email support@meanblvd.com as soon as possible and we will try our best to change item(s) according to your request. However, in case your order has been dispatched, your request of changing the item(s) will not be approved.
Otherwise, you have to wait until you receive your package and do the exchange/return request. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.
I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?
If you have received product(s) which you did not order or a damaged/defective product(s), please do not remove any tag and keep the original packaging in the same condition. We would recommend you to contact Customer Service via email support@meanblvd.com and let the representative know the details of your package as soon as we notice the problem.
Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the item(s) in order to expedite the process.
DOES SALE ITEM ELIGIBLE FOR RETURN OR EXCHANGE?
End of season sale and Clearance sale are Final-sale. “Final-sale items, identified by a cross-out on prices, cannot be canceled, returned nor exchanged"