We get it, sometimes something just does not work for you and you want your money back. As long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules about fair use. None of these rules affect your statutory rights.
Hygiene and our customers’ safety are super important, so certain items can’t be returned for refunds including:
None of this affects your statutory rights.
Of course, it is fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn, washed or in an unsuitable condition, we will not be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
Returned items are your responsibility until they reach us, so make sure they are packed up properly and cannot get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We are not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
If we notice an unusual pattern of returns activity that doesn't sit right: e.g., we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads - way, waaay more than even the most loyal MEAN BLVD customer would order, or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we have made a mistake, please get in touch with Customer Care and we will be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact Customer Care. They will give you a returns label although you will be responsible for the cost of returning the goods to us.Please note, we reserve the right to take legal action against you if the items you return do not match what you ordered.
As soon as you have decided you would like to exchange or return, let us know. You have 28 days from the date you received your order to follow the below steps:
To avoid tax and duty charges for returns please mark your parcel as ‘returned goods’ and provide your courier with the order number, outbound tracking number and airway bill and note this on the parcel to demonstrate it's a return purchase to MEAN BLVD.
Delivery costs will be refunded in the following circumstances:
For security reasons we are unable to accept hand carried returns to our distribution Centre.
If you need any other assistance, please contact us at [email protected]
If you would like to return an item, you must notify Mean BLVD at [email protected] as soon as you decide to return it. You will then have 28 days from the shipping confirmation date to return your item to the address in the guideline email.
All returned merchandise must meet the below requirements to be accepted for a full or partial refund (depend on each case):
All orders using a gift card, promotion codes, seasonal or sale items also cannot be returned or exchanged.
Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy.
Once the return has been approved, your refund will be issued to Store Credit or Loyalty Points which is equivalent to the purchase price of each returned item. Any delivery fees incurred for your order will not be refunded.
We only refund to the original payment method in the following circumstances:
Order canceled by us due to other reasons.
There is no cost to exchange your purchase. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.
In case your order is under the fulfillment process, please contact us via email [email protected] as soon as possible and we will try our best to change item(s) according to your request. However, in case your order has been dispatched, your request of changing the item(s) will not be approved.
Otherwise, you have to wait until you receive your package and do the exchange/return request. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.
If you have received product(s) which you did not order or a damaged/defective product(s), please do not remove any tag and keep the original packaging in the same condition. We would recommend you to contact Customer Service via email [email protected] and let the representative know the details of your package as soon as we notice the problem.
Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the item(s) in order to expedite the process.