We always want to make sure your order will be delivered to you as quickly as possible, so all cancellation requests can't be made once your order's been confirmed!
In case you want to change the color or size when your order is under the fulfillment process, please contact us via email email@example.com as soon as possible and we will try our best to change the item for you. However, in case your order has been dispatched, your request of changing the item(s) will not be approved.
Otherwise, once your parcel has been dispatched, you have to wait until you receive your package and do the exchanging request. We accept exchanging merchandise (if the mistake is on your end) due to ordering the wrong size for once and only. However, you will need to pay for all returned fees and re-delivery for the exchanged item(s).
Unfortunately, we are not able to take orders via phone call at this moment. Please visit our website or our apps to make a purchase.
Our simple checkout process is designed to help you complete your order and finalize your online shopping visit quickly and easily.1. The first step of the checkout ask for your shipping address
When you have completed your payment information you will receive an order confirmation via email to notify you that your order has been purchased successfully.
We are so sorry if your purchase is not perfect!
Please email us at firstname.lastname@example.org with your order number & a brief description of the fault/incorrect item. Images of the fault or incorrect item would be very helpful also.
Products that have a major fault may be returned for a refund, online credit or an exchange for another item. For items with minor faults, we can often repair these for you!
Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.
We will dispatch a separate pre-order/made to order item and ship it later using the shipping method that you select when checking out your cart.